Many customers like the solutions the way they are, while others request more powerful features and capabilities. Recently the ease of use and easy to learn is recurring feedback too. It's up to us to find the right mix in often conflicting requests so the largest group of people can benefit. It's almost an impossible task to make everybody happy, be we keep on trying.
Doing nothing, although the easiest thing to do is not an option. We need to guide our customers into the next wave of technology to make sure their businesses can stay competitive.
It's like Steve Ballmer says in the video from a recent keynote. Sales and Service, online - realtime, Information technology is more critical then ever. The next technology wave allows us to innovate and do some great things.